Frequently Asked Questions

How do I pay my bill or view past invoices?

You can access your current and previous invoices by logging into your Bill.com customer portal account at https://app01.us.bill.com/p/medstatixllc.

How do I sign up with MedStatix?

Please reach out to the sales@medstatix.com, or use our signup page here. We should have you up and running in 24 hours.

How long does it take to get started?

We should have you up and running in 24 hours.

Is MedStatix hard to use?

MedStatix is really easy to use. Providers and practice administrators receive a monthly email that includes a summary report. It also includes a link to a web dashboard that is constantly updated with real-time data.

How do I get my reports?

Providers and practice administrators receive a monthly email that includes a summary report. It also includes a link to a web dashboard that is constantly updated with real-time data.

Do you support my EHR system?

For most major EHRs, we pull patient visit data via established APIs which triggers the survey creation. We can add integrations to other EHRs as needed. Contact sales@medstatix.com for more information.

How does MedStatix integrate with my EHR system?

For most major EHRs, we pull patient visit data via established APIs which triggers the survey creation. We can add integrations to other EHRs as needed. Contact sales@medstatix.com for more information.

Can I manually upload my visit data?

Yes, in addition to the EHR integrations, patient visit data can be uploaded via dashboard.medstatix.com and will trigger survey invitations.

Is MedStatix HIPAA compliant?

Yes, MedStatix is HIPAA compliant. Communications with patients and providers do not contain PHI. All health information is only accessible via our secure HIPAA-compliant website.

Are you cloud based?

Yes, MedStatix is cloud based. The application is securely hosted on Amazon Web Services which is SOC 2 certified.

Can I customize or shorten the survey?

Most customers will find one of our specialty surveys meets the requirements without any changes. In the rare occasion that a customer requires a change, MedStatix is open to working with clients to alter, add, or remove questions as necessary.

Are you mobile friendly?

Yes. The entire survey experience is tested and certified to work on both Android and iOS devices.

Does MedStatix have its own dashboard?

Yes, it is accessible at dashboard.medstatix.com. It includes all patient reports and is updated nightly. Customers can also retrieve data via SFTP and display that data on their own dashboard.

Can I export my data?

Yes. Customers can retrieve data via SFTP and display that data on their own dashboard.

Are answers recorded for incomplete surveys?

Yes. We capture each response separately, including data for incomplete surveys. That data is reflected on the dashboard and is included in SFTP downloads.

How does MedStatix design the survey questions?

We work with our physician advisors, industry experts and clients to craft the survey questions for each specialty.

How do I compare my survey results with similar providers?

MedStatix maintains 58 specialty benchmarks that can be used to compare providers and locations against specialty or national averages.