MedStatix has what it takes to maintain patient relationships
1. Data: How are you doing?
Revenue & billing
The information you need to increase revenue, including:
- Billing delays
- CPT codes that generate the most total revenue
- Locations that earn the most
Visits & demographics
- Service times
- Locations that serve the most patients
- No show rates
- Gender, age group, income and education level
Patient experience & survey results
- Comments for providers & locations
- 40% of patients leave a comment of some type
- Allows you to get more details on the patient experience and really understand what transpired
- Positive comments can be used for marketing
MedStatix delivers on all platforms
- Email/SMS/phone/post
- Labeled from practice
- English or Spanish
- 28% completion rate
- Reminder sent five days later
- Configurable 90-Day Rule
Patient will not receive more than one survey every 90 days
2. Analysis: What does the data mean?
Email delivery
Automated reports
- Monthly reports delivered by email
- Customizable via provider dashboard
- Include location and provider ranking, patient comments, and service recovery data
Provider dashboard
Performance metrics
- Focus on key performance metrics and areas
- Visualize responses over time, by provider or specialty, procedure codes, etc.
Provider dashboard
Compare & filter
Compare survey data between:
providers
- locations
- specialties
- national averages
- benchmarks
Filter custom demographics for additional insights
Focus on revenue with patient billing metrics
Graph billing and claims by age, amount and time
Focus on patient traffic with visit metrics
Customizable via provider dashboard
Graph traffic by past and total visits
Provider dashboard
Favorites
- Set selected graphs as favorites that show on the Home page for quick access later
- Schedule email delivery of favorites
3. Outreach: What can you do about it?
Pre-designed library of campaigns
- Address full awareness event calendar
- Engage with patients with minimal effort
- Trivial configuration & deployment
- Machine learning optimization
Specialty campaigns
- Generate traffic & interest for the practice
- Simple customization & sending
- Machine learning optimization for maximum engagement
Build & deploy custom messaging
- Alternatively, we can build & deploy your messaging per your instructions
- Announce a new clinic or service
- Re-engage patients
- Lead patients to healthy choices
Service recovery
- Secure, encrypted chat between the patient and care team
- Messages that are viewable only by care team, encouraging collaboration
- Selective escalation to resolve patient issues
HIPAA-compliant chat
Goals
- Increase engagement
- Activity, mental health, medication & appointment reminders
- Blood pressure & glucose monitoring
Secure video conferencing
- Secure, encrypted video chat between the patient and provider
- Sessions are initiated without leaving the Patient Experience Dashboard
- Selective escalation to resolve patient issues