Top Performers of 2015

We are releasing our annual list of the Top Performers of 2015 on the Patient Experience Platform. To be eligible for the 2015 list, a provider had to have a minimum of 60 completed surveys and a score of 96% or higher on their Provider Satisfaction Rating. This year 13.5% of providers on the platform made the list! Last year only 6.1% of the providers made the list, so we saw quite a significant increase.

Provider Performance Highlights

• 93% of Providers:
  • Three providers averaged over 99% with over 70 completed surveys each.
  • 127 providers averaged over 98%.
  • 35% of the Top Performers had over 300 completed surveys in 2015.

Spotlight: Metro Urology

Metro Urology, one of our original clients, has been asking their patients about their experiences for over two years. Recognizing the value of Patient Experience is crucial for building a successful practice. They gained valuable insights into their practice and had 3 providers make the list this year:

• Dr. Aaron Milbank
• Dr. Chris Knoedler
• Dr. Randolph Beahrs

This represents 10% of their providers making the list! Last year, only Dr. Knoedler made the list, showing a significant improvement for Metro Urology. Special congratulations to Dr. Knoedler, who has over 500 completed surveys, showcasing a strong score from that many patients.

Displaying the Top Performer Award

One way that practices and providers can display their Top Performer award is on their website with our star ratings widget. If the provider is a Top Performer, the badge will display next to their rating. For example, Lancaster Urology displays the Satisfaction Ratings for all of their providers. At Lancaster Urology Provider Ratings, you can see how Dr. Hong and Dr. Theodoran were Top Performers for 2015. Dr. Theodoran is a repeat recipient, having made the list last year, which is a significant accomplishment.